What does DSS01 stand for in the context of COBIT?

In the context of COBIT, DSS01 stands for "Managed Operations." This refers to the processes that ensure the effective and efficient ongoing operations of IT services. The DSS (Deliver, Service and Support) domain is focused on services and support, which includes the management of operations to deliver these services consistently and in accordance with business requirements.

"Managed Operations" encompasses the day-to-day activities that are necessary for maintaining the performance, availability, and reliability of IT services, ensuring that they meet the organization's needs. This involves activities such as incident management, problem management, and service request fulfillment, all aimed at providing seamless support for users and maintaining operational integrity.

By emphasizing the management of operations, DSS01 highlights the importance of having structured and repeatable processes in place that help organizations effectively manage the IT environment and address any operational challenges that may arise. Understanding this process is crucial for achieving the goals of seamless service delivery and maintaining high service levels within an organization.