What is the term used in COBIT 2019 to describe a measure of how well a process is implemented and performing?

In COBIT 2019, the term "capability level" is employed to assess the extent to which a process is effectively implemented and performing. This concept focuses on evaluating processes across various dimensions, including management practices, performance metrics, and the extent of their use in achieving organizational goals.

Capability levels provide a structured framework for organizations to understand their current state and identify areas for improvement. Each level represents a specific degree of process capability, ranging from basic practices to advanced, optimized capabilities. This assessment ensures that processes not only exist but also function optimally and contribute positively to the organization's objectives.

By distinguishing the capability level, organizations can develop a roadmap for enhancing processes, fostering continuous improvement, and aligning IT processes with business goals, thus ensuring that they meet the demands of the enterprise effectively.