When developing a business case, which reference is crucial for identifying challenges and success factors?

The correct choice highlights the importance of both COBIT Design Factors and the COBIT 2019 Implementation Guide in the context of developing a business case. COBIT Design Factors play a pivotal role in aligning governance and management objectives with the specific needs of an organization. They help in understanding the unique context of the organization, including its goals, risk appetite, and resource availability, which are essential for identifying potential challenges as well as critical success factors.

On the other hand, the COBIT 2019 Implementation Guide provides structured approaches and methodologies for implementing the COBIT framework. It includes insights into how organizations can navigate complexities during implementation and highlight the factors that contribute to successful outcomes.

Using both these resources allows for a comprehensive view when constructing a business case, as it combines contextual understanding from the Design Factors with practical implementation guidance from the Implementation Guide. This dual approach ensures that an organization not only identifies what challenges it might face but also the key elements that will lead to successful implementation, ultimately aiding in creating a robust and well-informed business case.